Shipping policy
PROCESSING ORDERS
Orders will be processed in 1 - 2 working days, excluding Bank Holidays.
IF YOUR ORDER IS URGENT, please contact us and we will do our best to process as quickly as possible.
SHIPPING CHARGES
UK (England, Scotland & Wales) Standard €4.99 - 2-5 Working Days
UK (Northern Ireland) Standard €6.99 - 2-5 Working Days
FREE CLICK & COLLECT ORDERS
IF YOUR ORDER IS URGENT, please contact us and we will do our best to process as quickly as possible.
We always aim to get orders ready for the next available Collection time, however this is not always possible due to our collection address not being our trading address.
Once your order has been processed, you will receive a
'READY FOR PICK UP EMAIL CONFIRMATION'. Please DO NOT collect until you have received this email.
Please ensure the person collecting quotes your Full Name & Order Number.
COLLECTION ADDRESS & TIMES:
78 Norbreck Road, Norbreck, Thornton - Cleveleys, FY5 1RP
Thursday 4.30pm - 6.30pm & Saturday 10am - 12noon
(Please note this is not our trading address and is purely our Pick Up/Return Location. We are in the reception area of Norbreck Chiropody & Wellness Centre during these times only.)
COURIER SERVICE
We currently use Evri, Yodel & DPD Courier Service. You will receive an email off the courier with your tracking number once your order has been processed in their system. This email will allow you to check the journey of your parcel. If no one is home to accept your delivery, an email will be sent with further instructions. Once your parcel has been delivered your tracking email will be updated. Please check your status and wait for the full process/delivery time to end before contacting us.
EUROPE & INTERNATIONAL
Due to the changes with Brexit, unfortunately at present we do not be ship outside of the UK. We are hopeful this will change in the near future.
ORDER AMENDMENTS
After an order has been processed we cannot guarantee amendments.
However please contact us with any queries and we will do our best to resolve.